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Housekeeping

Housekeeping is a feature used to monitor hotel rooms. Users with the housekeeping access group can monitor and change the status and condition of rooms through the housekeeping menu options.

Room Status​

Rooms can have one of five statuses:

  • Vacant/Ready: Room is ready to be sold and checked in.
  • Vacant/Clean: Room is empty and clean.
  • Vacant/Dirty: Room is empty and dirty (occurs after guest moves or checks out; staff must clean).
  • Occupied/Clean: Room is occupied and clean (after check-in or after cleaning).
  • Occupied/Dirty: Room is occupied and dirty (after a night's stay; staff must clean).

Only rooms with status Vacant/Clean can be checked in. Reservations can only be made for rooms not reserved by others and not marked as Unavailable or Out of Order.

Filtering Room List​

Housekeeping staff can filter the room list to display rooms with specific statuses, such as only showing rooms marked Unavailable.

Changing Room Status​

To Clean or Dirty​

  1. Select Front Office > Housekeeping.
  2. Select one or more rooms, right-click, and choose Clean.
  3. Select the room boy responsible for cleaning.
  4. Click Save to finish.

To Out Of Order, Office Use, or House Use​

  1. In the Housekeeping submenu, select the room(s), right-click, and choose Out of Order.
  2. Select the type of unavailable status (Out Of Order, Office Use, Under Construction).
  3. Select the reason.
  4. Enter the date range (start and end dates).
  5. Enter notes about the room status.
  6. Click Save to finish, or Close to cancel.

Housekeeping helps ensure rooms are properly maintained, cleaned, and their status accurately tracked for hotel operations.